Community Connect


Tell us what matters most to you about your family and your property. 

We are always looking for ways to improve the services we provide to our communities. Matthews is proud to partner with the Fire and EMS Departments in Mecklenburg County, Charlotte Fire Department, and Charlotte-Mecklenburg Emergency Management to provide Community Connect - a safe and efficient online platform for residents to communicate essential information about you, your family, and your residence, before an emergency happens. 

Community Connect is a free, secure, and easy way for our residents to provide critical information about their households to your first responders. By providing information about you or your residence that you feel is important for emergency response personnel to know in the event that there is an emergency, we can help to ensure that you and everything you care about can be better protected. We invite you to go to the Charlotte-Mecklenburg Community Connect page, check out Community Connect, create your own profile, and enter any valuable information that can help us assist more effectively during an emergency.

Town of Matthews Community Connect 

Data that you provide Community Connect is 100% secure and is used only for the purpose of better serving you during emergency situations. Your information is never used for any other purpose. All logins are password protected with bank level encryption and security. If you’re comfortable logging in to your online bank you’ll be comfortable logging in to Community Connect.

Matthews also offers residents the same safe and dependable key safe system required by the fire code for business. The Residential Knox Box offers a safe and secure place to store a key, that only first responders from Matthews can access. We’ll even come out and review your Community Connect information and install the Knox Box for you.

Matthews Residential Knox Box Ordering Instructions

For More Information about Community Connect and the Residential Knox Box System, contact Matthews Fire & EMS at 704-847-9400.


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